in the recent decade, given the importance of customer in online environment, creating loyalty has been proposed as an essential challenge for electronic stores. the present study focuses on the role of trust in order to facilitate the process of making e-customers loyal. to this end, a model was proposed that especially focuses on individual factors ( perceived usefulness, perceived ease of us...

with the advent of internet banking, new generation of customers appeared. banks also for having a larger share in the competitive market should try to attract more customers as well as their loyalty. the present study is focused on identifying and rating the effective factors on electronics loyalty of bank tejarat customers. the present research is a descriptive research in a survey method whi...

Research has shown trust is key to the success of electronic commerce [8] [11] [41]. However, the question of how trust is obtained and sustained online has yet to be answered. What is it that makes an online store trustworthy to consumers? This paper discusses a new and unique observational study conducted to aid in understanding the role of trust in an online shopping experience. This paper r...

Price wars are often used to promote products by competitors in the same business field. A price war started by 360buy.com in August 2012 has again aroused public concern and debate about price wars in China. In the short run, price wars are good for Internet customers to get products at lower prices and good for big e-commerce companies to enhance their corporate image. However, some behaviors...

This paper reports the findings of a Web-based survey of 700 New Zealand Internet users. The survey was designed to explore the importance of perceived consumer risk and the Internet shopping experience in the online purchasing behaviour of Internet users. Both perceived consumer risk and loss of social interaction in Internet shopping were found to be negatively associated with the amount of o...

With the rapid expansion of the Internet, the implementation of agent technology in electronic commerce (e-commerce) becomes very popular, which provides a promising field for the approach of agent and Artificial Intelligence technology. In this paper, we describe a multi-agent intelligent shopping assistant implemented in our EasyMall system, and present the agent-based model for intelligent s...

Menu costs, or price adjustment costs, refer to the total cost of changing the price of a product, which includes the physical cost of making the change as well as the managerial cost of making the price change decision. Prior work has presumed that online retailers face no menu costs, potentially leading to Bertrand competition and the Law of One Price. However, little empirical evidence exist...

With the retail electronic commerce being a major global shopping phenomenon, retailers need to develop additional tools to improve their sales. One such tool is a Recommender System through which the shopping page recommends products to the shoppers using their past Web shopping and product search behavior. While recommender systems are common, few studies exist regarding their usability and u...

The electronic marketplace is a virtual trading environment over telecommunications networks, which replicates and can even improve functions of traditional physical trading markets. Based on a previously addressed method of taxonomy-hierarchy search, we propose a mechanism for electronic shopping supports. Instead of searching a fixed product taxonomy hierarchy, given search conditions, the pr...

in distributed computing environment, Mobile agents are mobile autonomous processes which operate on behalf of users (e.g., the Internet). These applications include a specialized search of a middleware services such as an active mail system, large free-text database, electronic malls for shopping, and updated networking devices. Mobile agent systems use less network bandwidth, increase asynchr...