The paper explores the factors that may be important for organisations wanting to realise the benefits from their investment in CRM packaged software. Its major contribution is the development and preliminary validation of a model of factors that are important for the realisation of benefits from CRM packaged software-based work systems. Using a combination of literature review and content anal...

Recent work has implicated negative attitudes toward blacks in support for toughened criminal-justice measures. This suggests that the issue of crime may be implicitly “racialized,” despite a lack of overt racial content. The present study examines the hypothesis that education may weaken the relationship between negative racial perceptions and crimerelated policy attitudes. In contrast to trad...

Background: Work stress is an emotional, physical and physiological reaction to the damaging or dangerous aspects of work that occur when demands job do not match worker’s abilities. Women have little opportunity develop in a male-dominated workplace. Female lecturers dual role: being responsible as wife mother. Stress can be caused by organizational factors including task demands, role interpe...

Despite much IS research on customer relationship management (CRM) and respective (critical) success factors (SFs), CRM initiatives are still subject to high failure rates. One reason may be that many studies rather exclusively deal with a technological and project perspective and thus focus on CRM-related IT systems and their introduction. As a consequence, no holistic perspective on CRM in th...

In this paper, we examine how the relationship between authoritarianism and partisanship is conditioned by education. Arguing against perspectives suggesting that authoritarianism is the province of the ‘‘unsophisticated,’’ we hypothesize that the relationship between education and Republican partisanship should be stronger among educated Americans. Moreover, going beyond previous work on how e...

conclusions qwl has an important impact on attracting and retaining employees, thus, it is necessary to pay greater attention to the faculty members’ qwl. materials and methods this cross-sectional study was conducted on 65 faculty members of the kashan university of medical sciences during 2012. faculty members were randomly selected from a list that was prepared through the kashan university ...