Shopping online has emerged as one of the most popular Internet applications, providing a plethora of purchasing opportunities for consumers and sales challenges for retailers. The aim of this paper is to shed further light on the past and present status of the e-consumer phenomenon, by looking into online shopping behaviour and by examining the major reasons for being motivated or being de-mot...

This paper examines the relationship between performance assessed electronic store (e-store) service quality and e-store customer loyalty in an electronic retailing environment. The research was carried out using a web-based survey method involving 3 e-stores and 324 e-customers. The survey data was then used to test models of e-store service quality and estore customer loyalty and to assess th...

As consumers seek products that cause minimal environmental harm and bring about positive social impact, as awareness of supply chain impact grows, retailers must embrace sustainability. Given their unique position in the between upstream suppliers downstream consumers, are key to a circular economy which at initial end-of-life stage returned for continued use. By serving connection retail init...

This paper aims to examine the factors affecting postadoption of RFID technology as part omnichannel strategies in retail industry. In addition, it evaluates how this innovation contributed improvement quality corporate financial information. We employed an exploratory multiple-case study design based on qualitative research, by using semi-structured interviews, and public sustainability report...

We investigated the effect of playfulness on user acceptance of online retailing and tested the relationship between Web quality factors and user acceptance behavior. A survey of 942 users of Web-based online retailing was conducted to test our model. The results showed that playfulness plays an important role in enhancing user attitude and behavioral intention to use a site. We also found that...

In the early years of online retailing, having an presence and low prices were believed to be key drivers success. More recently, electronic service quality has become essential as marketing strategy. Online stores provide higher create customer loyalty, improve satisfaction keep a lasting competitive advantage. Despite its recognized significance, there are few comprehensive empirical research...

The explosive growth of the retailing sector has been one of the most important changes to have taken place within the British economy in the postwar era. It is not simply that the shopping experience has changed beyond recognition. The revolutionary impact, upon business organization, of changes occurring within the retailing sector is a regular theme within the literature [Akehurst and Alexan...

This paper proposes a customer value driven perspective for analyzing the design of Internet retailing websites, the initial stage in the electronic service delivery channel. As a loyal customer base is crucial for website profitability over both the short and long term, customer satisfaction plays a critical role in determining both website efficiency and customer loyalty. The quandary facing ...