Customer relationship management (CRM) in business‐to‐business (B2B) e‐commerce Yun E. Zeng H. Joseph Wen David C. Yen Article information: To cite this document: Yun E. Zeng H. Joseph Wen David C. Yen, (2003),"Customer relationship management (CRM) in business#to#business (B2B) e#commerce", Information Management & Computer Security, Vol. 11 Iss 1 pp. 39 44 Permanent link to this document: htt...

The main objective of e-government is to create public values by delivering public services to citizens, businesses, and government agencies. Since business models have been noted as proper means to illustrate the concept and methods of value proposition and creation, the aims of this paper is at proposing a value-centric e-government service framework based on the business model perspective fo...

The paper is conceptual in nature and provides insight into the ongoing research on electronic governance. The core argument developed in this paper is that the rapid development of information and communication technologies in the last twenty years has given rise to a paradigm shift of how collective problems are being solved in the future. The research presented in this paper builds on the El...

Electronic commerce can help enterprises reducing costs, obtaining greater market and improving relationships between buyers and sellers. At the same time, new risks and threats have also occurred, such as, mutual trust, intellectual property, network attacks and so on. This paper analyzes the threat classification and control measures, and on this basis, a conceptual risk management framework ...

electronic  waste  or  e-waste  is  relatively  a  novel  addition  to  the  ever-growing  hazardous waste stream. it includes discarded electronic and electrical equipment. developing countries face enormous challenges which are related to the generation and management of e-waste which are either internally generated or imported illegally; india is no exception. however, the existing managemen...

Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possible. Corporate strategy remains basically product-centred. Customers typically have a fractured view of an enterprise. Conversely, the enterprise has only a splintered view of the customer, determined by different custom...

In today’s increasingly knowledge-intensive economy, patents and other forms of intellectual property mechanisms are widely used to protect inventions, generate revenue, and build strategic alliances. Techniques from conceptual modelling can be used to analyze the structure of knowledge, highlighting crucial entities and relationships. However, to analyze the strategic significance of particula...

With the development of electronic commerce, online auction plays an important role in the electronic market. This paper analyzes the seller's pricing strategy with the group-buying auction (GBA), a popular form of online auction, which is designed to aggregate the power of buyers to gain volume discounts. Based on the bidders' stochastic arrival process and optimal strategy with independent pr...

Purpose: The purpose of this paper was to validate a model for using the entrepreneurial ecosystem in e-banking. Method: This study was a cross-sectional survey in terms of method and time of data collection. The statistical population included managers and experts of the country's electronic banking system. The sample size was 384 people and sampling was done by simple random method. Structur...