The paper points out certain quantitative methods largely ignored by library service providers, highlights the importance of customer participation in service delivery process, examines the concepts service quality and customer satisfaction, emphasises the need for appropriately handling waiting lines in service organisations, presents briefly the theory of waiting lines (queueing theory), psyc...

The success of the Internet retailer Amazon.com depends on its providing high-quality customer service. Amazon.com’s customer service operations consist of internally and externally managed contact centers. Amazon.com must size its contact centers appropriately, deciding about hiring and training at internally managed centers, and the volume of voice calls and e-mail messages to allocate to ext...

Today the purchase of external data is necessary for most direct marketing applications. No company can refer to the internal data alone, especially when targeting new customers. This paper discusses an integrated approach detailing how to select external data sources properly. For that, we try to standardize the selection process, to make it repeatable and to give practical hints in order to o...

At AWS we strive to build services that are simple for customers to use. That external simplicity is built on a hidden substrate of complex distributed systems. Such complex internals are required to achieve high availability while running on cost-efficient infrastructure, and also to cope with relentless rapid business growth. As an example of this growth; in 2006 we launched S3, our Simple St...

This study aimed to identify the impact of smart phone applications in its dimensions (ease use, ease access customers, speed information handling, and response) improving marketing performance banking services (number number services, sales volume). The descriptive analytical approach was used, population consisted (13) commercial banks. Electronically survey set distributed sample. SPSS progr...

This study aims to determine (1) the inhibiting factors that affect financing of problematic murabahah found at BPRS Al Falah Banyuasin during covid-19 pandemic. (2) Handling carried out uses a qualitative research type. is descriptive research. The population in this were several employees and customers Banyuasin. data analysis technique way analyzing assessing all relevant facts obtained from...

This study aims to analyze Halodoc telehealth services reputation through its social media during Covid-19 pandemic critical time of 2020-2021 by using big data analysis. During that period, more people increasingly used e-health application services. applies scraping technique collected from Halodoc’s official accounts. The analysis includes contents, views, comments, likes, dislikes, and shar...

The paper unravels the prevalent paradigm that differentiates between the management of a core competence and commodity processes. A case study is conducted to examine the strategic planning and management of a call center. The aim is to illustrate that a commodity process, such as handling customers’ complaints and enquiries, can be significantly beneficial to the business, if a clear value-cr...

We present the ideas and methodologies that we used to address the KDD Cup 2009 challenge on rank-ordering the probability of churn, appetency and up-selling of wireless customers. We choose stochastic gradient boosting tree (TreeNet R ) as our main classifier to handle this large unbalanced dataset. In order to further improve the robustness and accuracy of our results, we bag a series of boos...

Artificial insemination (AI) is an efficient and cost-effective strategy to improve the genetics and reproductive performance of a herd. Reputable commercial AI stud and custom semen collection businesses, through stringent collection, processing and quality control, provide a highly fertile product to their customers. When semen is purchased and transferred to the producer’s liquid nitrogen re...