This article examines the determinants of service quality and continuance intention of online services. We proposed and empirically tested a model with both service and technology characteristics as the main drivers of service quality and subsequent continuance intention of eTax, an electronic government (eGovernment) service that enables citizens to file their taxes online. Our data were colle...

Purpose: This paper aims at an understanding of factors that influence the continuance intention to use mobile interest-based community applications, with a focus on the impacts of technology acceptance model (TAM) constructs and experiential value. Design/methodology/approach: Taking a hybrid model combining TAM and extended expectation confirmation model (ECM) as foundation, this study integr...

Social networking (SNW) services such as Facebook and MySpace are growing exponentially. While many people are spending an increasing amount of their time on the services, others use them minimally or discontinue use after a short period of time. This research is asking the question: What are the salient factors influencing individuals to continue using and extending the range of SNW services a...

Maintaining sustainable consumer behaviours is necessary for both mitigating environmental problems and the success of businesses. However, to date, focus mainly on motivation-adoption link (i.e., how motivate behaviours) rather than adoption-continuance maintain those behaviours). This study addresses between sustainability adoption continuance, through a structured literature review. Specific...

Web 2.0 sociable technologies (such as social network sites, SNS) create new online interpersonal collaboration and communication. Particularly, given the proliferation of virtual community page (VCP, ex. Facebook fan page and group) participation, the sustainability of VCP has been recognized as a critical issue. While existing studies have started to address this issue through classical indiv...

In literature, adoption and continuance of an innovation have been considered as discrete events and discussed in separate models. This study argues that these are interrelated and continuous processes. The objective of this study is to investigate the adoption and continuance behaviour of a technological innovation in a single framework taking Radio Frequency Identification (RFID) as the conte...

With the latest development of the Internet technologies, it has offered many e-learning systems available for the educators to conduct courses online. The advantage of using such systems in connection with on-site courses is that it increases flexibility through resources that facilitate learning anytime anywhere. However, there is little empirical evidence to suggest what factors underpin edu...

The online peer-to-peer healthcare communities are known as the platform where dispersed groups of patients and their families query information, seek and offer support, and connect with others. The success of such communities relies on users’ ongoing involvement to generate benefits for both individuals and the communities. This study attempts to understand users’ continuance participation in ...

The present article is a multi-method work in progress about the post-adoption phase of information systems, and more specifically, it investigates the usage continuance of Social Networking Sites (SNS). We use the theoretical framework of Gift Theory applied within the context of SNS. We define the concept of computer-mediated social tie (CMST). In our work we use both qualitative and quantita...