Trustworthy eco-labels provide consumers with valuable information on environmentally friendly products and thus promote green consumerism. But what makes an eco-label trustworthy and what can government do to increase consumer confidence? The scant existing literature indicates that low governmental involvement increases confidence. This suggests that government should just provide the basic l...

This paper considers concepts of citizenship and consumerism in light of complaints about healthcare, which have risen since the early1990s, due to a greater willingness by the healthcare user to complain, and also the reforms in complaint systems. The narrow legal model for dealing with complaints has been replaced by a managerial model based on corporate sector practice that views complaint h...

Empirical studies of public opinion regarding globalization have to date addressed only economic integration. By way of comparison, we know much less about public opinion regarding cultural globalization. In addition, there has been little head-to-head testing of alternative explanations for public opinions in these areas. I contrast four arguments: skills, partisanship, economic evaluations, a...