Although consumer opportunistic behavior has drawn attention from managers and scholars for a long time, a special context of two-sided market has been ignored. A multi-stage research program, comprising in depth interviews (Study 1) and three experimental studies (Studies 2, 3, 4), explored opportunistic claiming during service guarantee. The main characteristics of two-sided market (consumer,...

This paper focuses on the earliest stages of the problem resolution function of law and legal institutions: the emergence of grievances and their communication to a responsible party as complaints and claims. While the literature on this subject is broad, both in terms of methods and in terms of the fairly large number of countries where empirical research on this subject has been conducted, it...

We prove a more general version of a result announced without proof in DP], claiming roughly that in a partially integrable highest weight module over a Kac-Moody algebra the integrable directions form a parabolic subalgebra.

We present experimental evidence suggesting that insurance policyholders ignore the possibility of damage recurrence when deciding whether to submit a claim for a current small loss. The neglect results in successive claiming for current small damage levels. When the probability of damage recurrence is disclosed, subjects increase their cutoff damage for submitting a claim, and the recurrence p...

Combination formulations of liposomes with collagen have been previously introduced as a means of obtaining more stable and less permeable liposomes. In this study, the effect of aqueous solutions of the collagen products COLLAPUR? (COL) and COLLAPURON-DAK? (COLD) from Henkle Co., on the release rate of sodium chromate (CHR) as a water-soluble model drug from stable plurilamellar vesicles (SPLV...