Organizational change management is concerned with realizing strategies using models, methods and prescriptions that seek to guide the three key elements of strategic management process: strategic analysis (what is our current configuration?), strategic choice (what is our desired configuration?) and strategic implementation (how to realize the desired configuration?). To address these strategi...

This case study traces the life history through several transformations of software used by knowledge workers in a global professional practice. The target application provides a globally operating major firm with knowledge management support for legal practitioners and provides data to support managing its relationships with clients. The research constitutes a careful longitudinal reflection u...

To become world-class, manufacturing organisations employ an array of tools and methods to realise process improvement. However, many of these fail to meet expectations and/or bring about new less-well understood problems. Hence, prior to developing further tools and methods it is first necessary to understand the reasons why such initiatives fail. This paper seeks to elicit the root causes of ...

This paper describes a multi-model methodology that implements a smooth and continuous process improvement, depending on the organization's business goals and allowing users to establish their improvement implementation pace. The methodology focuses on basic process components known as 'best practices'. Besides, it covers following the topics: knowledge management and change management. The met...

Due to their rapidly increasing amount, maintaining mathematical documents more and more becomes an engineering task. In this paper, we combine the projects MMiSS and CDET. That way, we achieve major benefits for mathematical knowledge management: (1) Semantic annotations relate mathematical constructs. This reaches beyond mathematics and thus fosters integration of mathematical content into a ...

The evaluation of metrics on data available in change request management (CRM) systems offers valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that consider the underlying change request workflow and address the information needs of an organization is an intricate task. Furthermore CRM systems usually provide only a number of pred...

Effective change management requires continual assessment of the potential change impact and the organization's willingness and ability to adopt the next wave of transformation. Naturally, no change management program goes completely according to the plan: people tend to react in unexpected ways; areas of anticipated resistance may fall away; and the external environment may shift. However, sup...

Customer Relationship Management (CRM) continues to attract increasing attention within the casino industry. While the vital role of change management in making CRM projects successful has been acknowledged for quite some time, there is little in extant literature to explain the nature and conduct of change management in the CRM context. This article posits that relevant change management is a ...

In OODBMSs type-specific methods are used for manipulating objects, in order to maintain the consistency of the database. This is, however, of little help for the method implementor as far as the model-inherent constraints are concerned. We propose a set of generic update operations, including operations for object evolution that maintain integrity constraints that can be expressed in database ...

In solving the global obesity epidemic the realization has come that it is mainly an issue of behavioral change. Benefits have been shown in personalizing the information that induces these changes. At the same time obesity is a heavily researched field in which new discoveries are made every day. This brings the need for maintainability of these personalized information channels. In this paper...