This study focuses on the issue of worlrforce diversity among organizations in India. It analyses current perspectives, employees and employers, regarding need, enforcement, management their respective organizations. The paper tries to cover different employment contexts by studying a Public Sector Unit, an Indian MNC, Business Process Outsourcing (BPO) organization. investigates seriousness im...

Business process orientation (BPO) supports business process management by reorienting employees’ focus from functional performance to customer value adding. While it is generally believed that BPO improves various aspects of organizational performance, there has been a lack of empirical evidence. The results of this study showed that BPO significantly influences organizational innovation perfo...

1 Federated Database and Data Warehouse Research Group, E.T.S.I.I.T. :: Universidad de Granada (Andalucía), SPAIN, [email protected] 2 Federated Database and Data Warehouse Research Group, E.T.S.I.I.T. :: Universidad de Granada (Andalucía), SPAIN, [email protected] 3 Dpt. of Computer Science, E.P.S. :: University of Jaén (Andalucía), SPAIN, [email protected] 4 Dpt. of Software Engineering, E.T.S.I.I.T. ::...

Despite the threats and challenges confronting many economies, Business Process Outsourcing (BPO) industry in Philippines has grown 10% per year last decade, ensuring country’s economic stability. Quezon City is Philippines’ ICT capital most BPO workers National Capital Region, comprising 135 establishments 75 tax-paying firms. The city was awarded significant office development 2019. This stud...

Business Process Outsourcing (BPO) sector is thriving in India but before the IteS market can really open out beyond the call centre model of business, sparks of trade unionism are now visible in the BPO and call centre industry in India. Nevertheless, there is a widely held view that important changes are occurring in the character of employee attitudes and it is argued that employees’ collect...

Multinational enterprises (MNEs) in the information technology and business process outsourcing (IT/BPO) sector are at forefront of technological disruption change, which necessitates firms to remain agile continuously innovate their models. This paper investigates investments made by IT/BPO MNEs intangible assets role encouraging management leadership practices that supports core tenets strate...

Mobile telecommunications service providers outsource various activities like logistics, assembly operations, manufacturing and design. However, little research has been conducted in Southern Africa to establish the actual drivers triggering mobile telecommunication companies implement business process outsourcing (BPO) risks associated with implementation. This aims redress existing knowledge ...

The literature shows that little work has been done to provide measurement systems for assessing business process orientation (BPO) in organizations. Moreover, there exists a gap in the literature about the relationship between the level of BPO and enterprise system (ES) implementation. The present study develops a measurement system for assessing the level of BPO in organizations, and measures...