Despite high expectations for the value of e-business in healthcare, its adoption remains poorly understood and under-researched. The adoption and effective utilization of e-business in the healthcare industry can potentially lead to many benefits, such as: an increased accessibility to healthcare providers, improved work-flow efficiency, a higher quality of healthcare services, decreased sched...

Making sense of an organization overwhelmed with data becomes a problem for decision makers at all levels of business planning and operation. Although scholars have suggested several technological solutions such as business intelligence as being useful in helping busy executives to make decisions, we still know little about assisting business stakeholders in the process of understanding their o...

This article explores how teams learn and stresses on the importance of business simulation as a vital tool to improve organizational decision-making capabilities. The article also outlines a clear business-driven roadmap involving ten steps for organizations and enterprises who wish to develop their own in-house business simulation capabilities. The huge interest in the ‘Serious Games’ area, w...

Research on the differences in customer satisfaction between product and service organizations has focused on an output perspective, or how customers evaluate performance. This study takes this research inside organizations to analyze and investigate how key internal quality practices of product versus service organizations (employee management, process orientation, and customer orientation) in...

For the systematic evolution of interdisciplinary socio-technical systems, such as business intelligence (BI), artifacts are needed that comprehensively address multifaceted challenges. To support these strategic improvement initiatives, we proposed a BI maturity model (MM) in prior research. In this paper, we develop an approach to measure maturity of BI in organizations, thereby operationaliz...

The business world is improving dramatically, and Global competitiveness and the need to have competitive advantage drive companies to adopt new technologies and apply it into company’s processes. The development of information technology stimulates organizations to re-design its business processes to better support organization’s mission and reduce costs. This paper presents Crowdsourcing appr...