This paper explores the creation of a Decision Support System (DSS) for the classification and assignment of support tickets within an Information Technology Service (ITS) organization. With a reliance on lowerskilled, outsourced, or temporary workers, many organizations service desks experience issues with processing of incoming support tickets. Beyond this, these workers require extensive tra...

Self-control is an intricate component of decision making and effectively managing day-to-day life. Failing to maintain adequate self-control can have negative effects on many desired goals and social experiences. As such, understanding how different facets of the human experience may affect self-control is an important undertaking. One area that is yet unclear is the possible relationships bet...

In the paper is presented Neuro-Fuzzy System as a decision-making support in selection of construction machines (the example selecting loader provided). Construction characteristics make basis for selection, but also other elements importance. The data modeling are prepared using Multi-Criteria Decision Making (MCDM) methods: Logarithm Methodology Additive Weights (LMAW), VIKOR, TOPSIS, MOORA a...

Nowadays, we are bombarded with information which has an immense influence on our decisions. It is more and more difficult to use it effectively. BI systems are very helpful. They support enterprises while carrying analyses and conducting researches. They make it possible to reach unambiguous decisions in the right time, they minimize the costs and they also provide the opportunity to verify an...

the management and analysis of flood hazards is of great socio- economic and ecological importance as it was estimated that 50 percent of word’s population resides and works within the costal zone till 2030. the management of coastal flood hazard reflects the cumulative effects and criteria more than the human mind can handle effectively. the flood management requires decision making for rela...