Document title FIPA Abstract Architecture Specification Document number PC00001D Document source FIPA TC Architecture Document status Preliminary Date of this status 2000/10/19 Supersedes None Contact [email protected] Change history 2000/02/15 While this is the first version of this document published under the new document control system, it an update from earlier drafts of this document. The cha...

Document title FIPA Abstract Architecture Specification Document number PC00001D Document source FIPA TC Architecture Document status Preliminary Date of this status 2000/10/19 Supersedes None Contact [email protected] Change history 2000/02/15 While this is the first version of this document published under the new document control system, it an update from earlier drafts of this document. The cha...

introduction. shiraz university of medical sciences presents surgical facilities in two services, the morning and the afternoon services. in this study,the number and type of ent operations performed in these two services during a 12 months period in khalili hospital were compared to find out the differences between the operations performed in these services and the role they have in the educat...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

present article focuses on service failure and recovery in the online shops in iran. the article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. the data was collected by an e-questionnaire from 615 iranian online shoppers. the findings suggest, although many online shops are severely breaching few funda...

This paper explores the barriers in accessing services for dementia by people from ethnic minority populations. The paper is divided into two main sections: the first part will examine how social, cultural, and religious attitudes within ethnic minority groups in relation to mental health and healthcare in general affect service utilisation and the second section will discuss how extrinsic fact...

nowadays a growing number of implementing informationtechnology service management (itsm) frameworks proves the trends toimprove the it services and processes in organizations. in order toimplement an itsm projects successfully in an organization, it isessential to select a suitable itsm solution. evaluation and selection ofthe itsm software packages is complicated and time consuming decisionma...

Satisfaction and service quality of ATM services were measured using the scales developed for this. These values were compared across the various bank groups and between the two geographical locations selected for the study. The relationship between satisfaction level and service quality were computed along with their relationship with the adoption levels and the perceived use percentage of ATM...