To acquire a significant footing in today’s competitive airport environments, enhancing service performance for passengers is essential. This study aims to investigate the relationship between queuing time, prime services, security screening, and at Abu Dhabi International Airport United Arab Emirates (UAE). A quantitative methodology was employed. The sample size PLS-SEM analysis passengers’ d...

Aviation is a high-cost sector dependent on quality, risk and sectoral developments. businesses include not only flight activities, but can also be expressed with broad-spectrum organizational structure such as passenger, ground, airport ramp services. The activities that make up the most important part of aviation industry, wishes demands passengers or conditions requiring special care, are ca...

Passenger's satisfaction evaluation is very complicated for transport infrastructure services that accommodate high demand, mainly due to international passenger's quality attitudes, expectations, and experiences. This paper focuses on the development of methodological framework assessing level service at airports, adopting two layers: (efficiency manage traffic demand) expectation (performance...

Discussion Papers are a series of manuscripts in their draft form. They are not intended for circulation or distribution except as indicated by the author. For that reason Discussion Papers may not be reproduced or distributed without the written consent of the author. Abstract Despite the airport privatization and deregulation trend in recent years, whether or not the privatized or commerciali...