Oracle, Siebel, JD Edwards, and PeopleSoft are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Today's executives need actionable, insightful answer to IT-related business questions such as " How do my premier customers like the new customer service application? " It's no longer acceptable for IT to respond with typica...

An increasing number of conventional retailers are acquiring e-commerce capabilities in addition to their physical outlets to compete with purely online retailers. It is thus of interest to retailers how trust is transferred from the offline channel to the online channel. This study adopts the social capital theory to examine the factors that influence online trust in multichannel retailers at ...

Today’s insurance rates are often only a rough approximation of the actual risks they insure, categorizing insurance takers into coarse classes based on long-term demographic facts such as age or address. This not only negatively affects the care with which the insured good is treated, but also often implies a significant amount of cross-financing from low-risk customers to high-risk customer. ...

We present a new form of online tracking: explicit, yet unnecessary leakage of personal information and detailed shopping habits from online merchants to payment providers. In contrast to the widely debated tracking of Web browsing, online shops make it impossible for their customers to avoid this dissemination of their data. We record and analyse leakage patterns for the 881 most popular US We...

Collaboration of different information systems with partially redundant database contents may help to decrease response times and to increase availability of the system for query activities. For this purpose these query activities have to be performed redundantly in parallel on databases in different information systems. However, as collaborations are scaling up in the number of participating c...

Mobile Phone has been widely used in the world and adopted in different application areas involved with SMS has been evolved for downloading logo, ring-tones, advertisement, security notes, and location based system. This paper describe a service that further extends the functionality of SMS, a prototype named as “SMS Credit” is developed that allows customers to perform electronic payment usin...

Current electricity tariffs do not reflect the real cost that customers incur to suppliers, as units are charged at the same rate, regardless of how predictable each customer’s consumption is. A recent proposal to address this problem are prediction-of-use tariffs. In such tariffs, a customer is asked in advance to predict her future consumption, and is charged based both on her actual consumpt...

In this paper, we present a novel system for selling bundles of news items. Through the system, customers bargain with the seller over the price and quality of the delivered goods. The advantage of the developed system is that it allows for a high degree of flexibility in the price, quality, and content of the offered bundles. The price, quality, and content of the delivered goods may, for exam...

This article aims to contribute to a better understanding of how to integrate customers within service development by assessing different methods of obtaining use information. The article reviews and classifies methods for customer integration and it also presents a new framework that suggests four modes of customer integration in which data is classified either as insitu (data captured in a cu...

We consider the problem of dynamic ow control of arriving packets into an innnite buuer. The service rate may depend on the state of the system, may change in time and is unknown to the controller. The goal of the controller is to design an eecient policy which guarantees the best performance under the worst service conditions. The cost is composed of a holding cost, a cost for rejecting custom...