Die BBE Handelsberatung GmbH vertreibt seit Jahren erfolgreich ein Excel-basiertes Tool für Unternehmensplanung und Controlling. Im Rahmen eines vom Bayerischen Staatsministeriums für Wirtschaft, Infrastruktur, Verkehr und Technologie geförderten Projekts, sollte dieses Tool zu einer Internet-basierten Lösung weiterentwickelt werden. Dabei war für BBE klar, dass man einen externen Partner brauc...

This paper presents the application of quality function deployment (QFD) to process analysis. QFD has been applied in various industries since the 1960s, but traditional QFD methodologies still have many limitations. An improved QFD framework is proposed, in which, customer requirements are identified through value engineering and strategic analysis. Process mapping using the IDEF methodology i...

In this paper, we first introduce Software Process Improvement (SPI) and Quality Function Deployment (QFD); then study theoretical model of SPI for CMM and CMMI based on QFD. Through the research, we hope to achieve three goals: first, to develop a method, based on QFD, for the integration and prioritization of requirements from multiple perspectives; second, to map process requirements, includ...

A wiki is a web based software which allows all visitors of a website to change its content by editing the site online in a web browser. With this key capability a wiki is an easy to use platform for collaborative working on (hyper-)texts. This paper is about the development of a wiki on QFD and all its aspects as the content of the website. The so called QFD-Wiki is not only on QFD, it is also...

Software Process Improvement (SPI) is the modification of current software process methods in many software development organizations. It is the key of the continuous process improvement. In this paper, we introduce Software Process Improvement (SPI) and Quality Function Deployment (QFD); the SPI framework based on CMMI contains two portions: 1) SPI framework for CMMI staged model based on QFD ...

Quality function deployment QFD is a customer-driven approach for product design and development. A QFD analysis process includes a series of subprocesses, such as determination of the importance of customer requirements CRs , the correlation among engineering characteristics ECs , and the relationship between CRs and ECs. Usuallymore than group of one decisionmakers are involved in the subproc...

The quality of mobile services in the mobile and wireless world is ultimately judged in terms of customer satisfaction. This is particularly true for the third generation (3G) and beyond multimedia mobile services which should meet or exceed customer expectations. In this study Quality Function Deployment (QFD) is used for the first time as a quality improvement approach for building customers’...