Der Beitrag stellt ein softwaregestütztes Modell vor, in dem methodische, softwaretechnische und organisatorische Ansätze zu einem Werkzeug für das präventive Risikomanagement zusammengeführt sind. Das Modell verknüpft folgende softwaregestützte Methoden mit dem Risikomanagementprozess: 1. Risikobeurteilung: Einsatz der softwaregestützten FMEA (FehlerMöglichkeits und Einfluss-Analyse) und weite...

Much has been said and published about the advantages and disadvantages of the ISO 9000 family for the software industry. However, there is very little empirical evidence to what extent software process improvements have really been achieved via ISO 9000. This paper presents results of two surveys among European software houses. One of the targets of the studies was to find out whether software...

Quality is considered to be one of the most critical and widely discussed issues worldwide nowadays. It is considered to be one of the key factors that affect customer satisfaction. ISO 9000 standards are the most popular and formal quality management systems that help companies in identifying and meeting their customers’ requirements and expectations. ISO 9000 certification has become a prereq...

ISO 9000, the quality management system standards developed by the International Standards Organization (ISO), is widely used in the construction industry, as it is in all industries in the world. Recently, a growing interest has been paid to the use of this system in the construction industry. Despite the growing interest, ISO 9000 use of construction firms has not been sufficiently studied fr...

The main drivers of the growing ICT market are software products. European Information Technology Observatory estimates, that in year 2002 the total value of ICT software products in Western Europe will be more than 70 billions Euro. Unfortunately very few people are satisfied with quality of the software products and processes. Software Process Improvement tools, like CMM and ISO 9000 were to ...

International Organization for Standardization ISO 9000 is a general standard related to fundamentals of implementation of a quality management system. The aim of ISO 9000 is to implement quality management procedures by means of leadership, work instructions, documentation and record keeping. ISO 9000 standard does not determine the quality or performance level of the product or service. It de...