This paper investigates the influence of Knowledge Management and Leveraging of Intellectual Capital on the performance of Telekom Malaysia. The study was conducted through questionnaire survey of 400 Telekom Malaysia (TM)’s executives from the TM’s headquarters and all the state business areas. The dependent variable is the performance of TM which includes the operating efficiency, business pe...

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992). The article was based on a multi-company research project to study performance measurement in companies whose intangible assets played a central role in value creation (Nolan Norton Institute, 1991). Norton and I believed that if companies were to improve the management of the...

We study if part of the recent international productivity slowdown can be ascribed to intangibles. Over the Great Recession both tangible and intangible investment fell, but intangible investment fell less and recovered much faster. This might a ect measured TFP growth via a combination of reduced spillovers (if any) from intangibles and mismeasurement of GDP. Using a 16 country dataset, and pr...

The recent financial crisis has created a significant deviation between real world and existing business cycle theories. This paper follows the spirit of McGrattan and Prescott (2012) and reassesses this labor productivity puzzle by considering a real business cycle (RBC) model with R&D assets and organizational capital. It contributes to the literature in two ways. First, R&D assets and organi...

The assessment of Information Systems (IS) benefits is an important practical problem in IS investment appraisal. In this paper, after briefly reviewing the nature of IS benefits, we argue that an incremental measurement approach can help an organisation obtain quantitative estimates of expected IS impacts on business performance. Such an approach should start from quantifiable benefits directl...

This paper reports the findings of a study that examines the evolving relationships between the state’s entrepreneurial role and market factors such as business support services, business training and professional development, technological and information support services and SMEs’ development in Vietnam. This study uses an institutional approach to study how the entrepreneurial state influenc...

During the 1990s, market hours in the United States rose dramatically. The rise in hours occurred as gross domestic product (GDP) per hour was declining relative to its historical trend, an occurrence that makes this boom unique, at least for the postwar U.S. economy. We find that expensed plus sweat investment was large during this period and critical for understanding the movements in hours a...

It is widely accepted nowadays that since the end of the 20 century the Economy has become significantly different from the industrial economy previous to the mid-20 century. Economists consider that the main feature of this new economic environment is the essential role played by intangibles as a fundamental determinant of value creation in business companies. Since management information syst...