Travel, like many other aspects of daily life is being transformed by the information technology revolution. Accessibility can no longer be measured only in terms of travel time, distance or generalized travel cost. Telecommunications provides people with virtual accessibility to a rapidly growing range of activities and real-time information about travel conditions. E-commerce has become a cat...

ICT (information and communication technology) has a considerable impact on almost all areas of a company’s activities, especially for companies operating in information intensive industries such as the travel and tourism industry. This paper concentrates on the implications of ICT for the accommodation sector in Austria and more specifically for the small and medium enterprises (SME) section o...

A b s t r a c t The travel industry, one of the largest and fastest growing industries in the world, appears particularly interesting in terms of the possibilities offered by electronic commerce. It is one of the industries where business is already conducted successfully on the Internet and where the importance of electronic commerce is likely to grow. In order to investigate the opportunities...

The utilization of Information Technology (IT) is spreading in tourism industry with explosive growth of Internet, Social Network Service (SNS) through smart phone applications. Especially, since intensive information has high value on tourism area, IT is becoming a crucial factor in the tourism industry. The smart tourism is explained as an holistic approach that provide tour information, serv...

The electronic market hypothesis (EMH) predicts that by reducing coordination costs, information technology (IT) will shift industrial organization from hierarchical to market-based forms of economic activity. While academic researchers and practitioners have witnessed these shifts with the advent of the Internet, there is little understanding about the process and the underlying forces that dr...

The web changes commercial activities such as information gathering, shopping, trading, collaboration, and distribution to which companies need to adapt their strategies. The importance of information and communication technology (ICT), especially of the internet in the travel and tourism industry has increased tremendously over the past few years. The travel and tourism area is one of those in...

The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland...

The need to develop the required human resources in the tourism industry has become imperative as a consequence of rapidly changing technology and dynamic changes in the international tourism market. And in this regard the role and commitment of the top management towards developing the human resources cannot be undermined. A study has been conducted to assess the perception of the top manageme...

The information-intensive nature of the tourism and travel industry suggests an important role for Web technology in the promotion and marketing of tourist destinations. The rapid development of the Internet is also having profound impacts on the industry. In fact, travel and tourism has become the single largest category of products sold over the Internet (Tourism White Paper, 2007). With repo...