نتایج جستجو برای: the customer
تعداد نتایج: 16058560 فیلتر نتایج به سال:
Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...
Purpose: To identify and and measure the factors affecting customer relationship management in the Organization of Libraries, Museums and Documentation Center of Astan Quds Razavi. Methodology: This is an applied research in terms of purpose and a descriptive-survey research in terms of nature. The main data collection tool was a researcher-made questionnaire. The research population consis...
Many studies suggest customer behavior is both functional and good-mannered way during the exchange process, but there is evidence that shows customers sometimes do dysfunctional behaviors and impose problems for organizations, employees and even other customers. Dysfunctional customer behavior is influenced by various factors. According to the role and importance of the customer in the surviva...
in designing a product designers should take in to consideration several factors such as customers’ needs and opinion as well as the designing features and the relationship between these two.since each designer has his own idea, it is worth for both designer and producers to find a way for combining the customer needs and the designing of the product increases with the rate of customer satisfac...
The main objective of this study was to investigate the impact of service quality on customer satisfaction rate private banks Fars Province. Private Banking in the Fars Province, including banks, Pasargad, Parsian, Sinai, Ansar, Ghavamin, Iran zamin, Eghtesad novin, Shahr , Sarmayeh. The study period is the first half of 1396. For ranking of SERVQUAL dimensions including quality of service base...
Purpose: To predict the type of customer needs of online bookstores by using data mining methods based on Kano model. Methodology: First, three groups of needs and factors affecting customer satisfaction of Adinehbook online store were extracted according to expert opinions and then the Kano questionnaire was designed based on these factors. After data preprocessing, the type of each customer'...
today, the real customer oriented must be the prevailing aspect of organizational culture and its requisite would be the real transition in the culture of organizations and the basic attention to customer as the most eminent value and the most important organizational commitment. therefore, the current research has been occomplished in order to explain all relative dimensions and elements of th...
customer knowledge management (ckm) has been a subject of much attention in recent years. the attractiveness of this subject is the result of its benefits for organizations; but despite the benefits of ckm implementation, many projects aimed at implementing ckm in organizations fail due to companies’ negligence with respect to its implementation factors. meanwile the majority of organizations u...
Purpose: What is changing today is expanding customer loyalty. In organizations such as the Melli Bank, customer relationship management is more sensitive. Because the customer is considered to be part of the service provided in the service delivery process, and the customers are the lifeblood of the banks. The Melli Bank can not only seek new customers, but also keep customers and convert them...
the location-routing problem is a relatively new branch of logistics system. its objective is to determine a suitable location for constructing distribution warehouses and proper transportation routing from warehouse to the customer. in this study, the location-routing problem is investigated with considering fuzzy servicing time window for each customer. another important issue in this regard ...
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