Nowadays, recreational sport courses in the universities form an important element in providing the students with sport services. The quality of such services can leave a telling effect on the social and personal life of the students and their spare time, too. The present study aims at highlighting the relationship between the quality of providing such services and students’ satisfaction with r...

The current paper examines user satisfaction with the social use of instant messaging in building and maintaining social relationships among friends, family members and others. By integrating motivation theory with media capacity theories, we developed and tested a research model to explain how the attributes of media capacity (e.g., social presence and media richness) and users’ intrinsic and ...

With the growing popularity of information and communication technologies (ICT), researchers from information systems (IS) field are increasingly interested in the factors influencing user satisfaction in computer-mediated environment. Drawing on media synchronicity theory (MST), this study explores how various media characteristics influence user satisfaction through social presence. The resul...

The purpose of this research was to analyze municipality’s actions and steps towards planning leisure time of the citizenries, with an emphasis on recreational activities. 384 people from 1.269.810 (citizenries over 15 years of age, municipality managers and authorities and physical education authorities of city of Isfahan) were selected as samples by using Cochran formula. The data is collec...

In this paper we deal with the problem of identifying a valid way to characterize heterogeneity in the analysis of customer satisfaction observing the phenomenon through a new perspective. In the literature, the variability of a Customer Satisfaction index is measured by the standard deviation or the coefficient of variation. In this way, heterogeneity among customers may be masked. To overcome...