helps developers evaluate Web site quality from both owner and user viewpoints. It highlights elements that, when suitably combined, permit thorough site assessment and guide development. T here are many reasons to evaluate a Web site’s quality. The growth of ecommerce, for example, has made a company’s success more dependent on the quality of its Web site, whether its goal is commerce or conte...

Using control chart methodology, the service quality of a commercial web site is examined. The web site statistics were obtained using a web monitoring tool and then analyzed using x-charts. Analysis of the usage statistics across time periods displayed much variance in the results for the March time period while the April period was more in control.