This study aims to examine and analyze the implementation of bureaucratic simplification improve quality public services after in Indonesia. In line with community needs development, demand for is also increasing, this certainly a challenge government accelerate services. Simplification bureaucracy part implementing reform realize effective efficient governance so that becomes dynamic, agile, p...

the purpose of this research is measuring and comparing service quality and ranking its dimensions in melli bank branches of esfahan city. for attaining this purpose systr-sq scale is used. this scale is special for measuring bank service quality. questionnaire drive from this scale is contained four dimensions and 21 question. dimensions are service system quality, behavioral system quality, s...

conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...

This study was conducted in 2016 with the aim of studying the mediating role of quality services in the relationship between state marketing and customer satisfaction. The population of this study includes all staff and customers of Melli Bank of Shiraz; that among these, 150 people were selected by simple random sampling method. Reliability was confirmed by Cronbach's alpha and composite relia...

This thesis focuses on the creation of a high-performance service operations organization. As organizations increasingly compete on service quality, increased attention has been given to measuring, tracking, and improving customer satisfaction. This thesis 1) provides a novel framework for service quality improvement and 2) explores concepts in game theory, relational contracts, and incentive m...