Information and Communication Technology (ICT) has been the key driver for the modern service industry to innovate and achieve competitive advantages. In this highly competitive industry, companies actively invest technology to launch innovative services expecting to attract customers or lower cost. Academic and empirical studies have examined first-mover advantages in general industries. Howev...

Convergence is a multi-facetted phenomenon affecting the technological basis of information and communication industries, the boundaries of existing and new markets, and the organization of service providers. Convergence in substitutes will tend to increase the intensity of competition but convergence in substitutes may have the opposite effect. Given the economics of advanced communication ind...

The classical electrostatic image principle for a perfectly conducting object consisting of two orthogonally intersecting spheres is revisited through vector analysis. A method for finding the image of a given charge distribution by splitting it in three virtual singlesphere problems is described. Also, a simple relation between the image charges of a given point charge is found. The method is ...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

The growing size and importance of service sector industries in the U.S. economy raises questions about the suitability of the current environmental management system to deal with perhaps a changing set of environmental concerns. This paper analyzes the environmental impacts associated with the activities undertaken and influenced by two service sector industries—foodservice (e.g., restaurants)...

Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...