Nowadays, the awareness of service firms’ managers about the crucial role of customers in the success or failure of their business has increased. This has led them to this fact that the best strategy for surviving in the marketplace is encouraging customers’ prosocial behaviors in service delivery process. Reasonably, one of the best strategies to encourage customers toward these behaviors is s...

Failure Detection is valuable for system management, replication, load balancing, and other distributed services. To date, Failure Detection Services scale badly in the number of members that are being monitored. This paper describes a new protocol based on gossiping that does scale well and provides timely detection. We analyze the protocol, and then extend it to discover and leverage the unde...

Dynamic service binding is essential for runtime adaptability of BPEL processes, particularly in the case of service failure. BPEL’s support for dynamic service binding is coupled with the process business logic, requiring the process developer to deal with dynamic service selection and failure recovery. Changing these aspects requires modification and redeployment of all affected processes. In...

in this paper, we propose a sensitivity analysis for evaluating the effectiveness of recovery solutions in the case of disturbed rail operations. indeed, when failures or breakdowns occur during daily service, new strategies have to be implemented so as to react appropriately and re-establish ordinary conditions as rapidly as possible. in this context, the use of rail simulation is vital: for e...

Service discovery systems enable distributed components to find each other without prior arrangement, to express capabilities and needs, to aggregate into useful compositions, and to detect and adapt to changes. First-generation discovery systems can be categorized based on one of three underlying architectures and on choice of behaviors for discovery, monitoring, and recovery. This paper repor...

This paper reports two studies (i.e., an experimental design and a field study) that examine the effects that different levels of service recovery have on satisfaction, purchase intentions, and one’s propensity to spread positive word-of-mouth (WOM). The results indicate that moderate to high service recovery efforts significantly increase post-failure levels of satisfaction, purchase intent, a...

Effective service failure recovery has been recognized as an important strategic tool for online retailers due to the dramatic growth of the online retail sector and the importance of service failures recovery in online environment. This study investigates the impacts of service failure recovery and perceived justice on consumer loyalty for online retailing service. By conducting a scenario-bas...

How to prevent the fault propagation problems in Web Service has become an important issue. The recent research works mostly take some fault tolerance method in service based system. These methods detect or diagnose faults in the composition process, find the failure service, take tolerance action and recover the system. However, in the service oriented architecture, one service is shared by di...