Brand loyalty consists of a consumer's commitment to repurchase or otherwise continue using a given brand and is demonstrated by repeated buying of a product or service, or other positive behaviors such as word of mouth advocacy. Standard models of the emergence of brand loyalty consider the behavior of autonomous individuals who are essentially reacting to the objective attributes of the brand...

Brand extension is a marketing strategy to apply the previously established brand name into new goods or service. A number of studies have reported the characteristics of human event-related potentials (ERPs) in response to the evaluation of goods-to-goods brand extension. In contrast, human brain responses to the evaluation of service extension are relatively unexplored. The aim of this study ...

This study examined the ERP (event-related potential) correlates of categorization processing in brand extension with irrelative task. Participants faced two sequential stimuli in a pair consisting of a soft drink brand name (S1) and a product name (S2) which comprised two categories: beverage (typical product of the brand, e.g. Coke branded soda water) and clothing (atypical product of the bra...

Preliminary rough draft. Please do not cite or quote. 1 One of the most important concerns for marketers is coping with and changing people's theories about brands or products. A notable example is the Pepsi Challenge, a campaign conducted by PepsiCo in order to make cola customers aware that Pepsi Cola beats Coca Cola in blind taste tests. Indeed, decades of blind taste tests suggest that cons...

The authors investigate consumers’ willingness to switch from a preferred manufacturer brand to an unfamiliar private-label brand if taste is perceived as identical. Consumer decisions are examined through recordings of electrical brain activity in the form of electroencephalograms (EEGs) and self-reported data captured in surveys. Results reveal a willingness of consumers to switch to a less-e...