This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

this study examines the impact of service quality on customer satisfaction and loyalty in indian banking sector by applying servperf scale. a total of 50 customers of state bank of india, mohan nagar township branch of salem district in tamilnadu were interviewed on convenient basis for the above purpose.  tools like exploratory factor analysis. inter-correlation, analysis of variance, multiple...

Introduction: If the patients are not satisfied with the hospital, this results in switching behavior of patients. In this situation, among different hospitals, the patients choose the hospital with higher level of service quality. So, the main aim of this paper is investigating the effect of hospital's service quality on switching behavior of inpatients in Shahid Sadoughi Hospital of Yazd. Me...

in computational intelligence area, it is suitable to fulfill the analysis in order to interpret the concept and sources of uncertainty and the conditions of its incidence, and hence pursuit for reliable techniques of dealing with it. Dealing with uncertainties in this case is a challenging and multidisciplinary activity. So, there is a need for a capable tool for modeling, control, and analyti...

Liberalisation process has just started in the Turkish rail market with the new law recently entered into force in order to comply with EU Directives. In the liberalised markets, service quality is the decisive factor that rail undertakings can use to create difference and achieve competitive advantages. The purpose of this paper is to analyse the customer perceived service quality for rail fre...