Engineers and Managers today are co-operating in a multimedia environment buying network services from a variety of service providers. Quality of Service is an important issue for them. In order to avoid extra costs, the handling of Quality of Service has to be considered as an integral part of quality management. The International Organisation for Standardisation's ISO 9000, on the other hand,...

It is advocated to use the ISO/IEC 15504 standard into new domains not related to Information Technology (IT), giving a powerful enterprise-wide assessment tool for quality managers. Outside quality management, ISO/IEC 15504 assessments are becoming used for assessing conformance to regulations. Two examples of this occur with the process models “SPICE for SPACE” and “Operational Risk Managemen...

introduction: applying quality management systems can be useful for the development of health care organizations standards, services, quality improvement and costs reduction. the purpose of this study is to investigate the possibility of applying quality management system iso9001/2000 in hospitals affiliated with medical sciences universities from managers' viewpoints. methods and materials: it...

this study compares the impact of quality management tools on the performance of organisations utilising the iso 9001:2000 standard as a basis for a quality-management system and those utilising the eFQm model for this purpose. a survey is conducted among 107 experienced and independent quality-management assessors. the study finds that organisations with qualitymanagement systems based on the ...

The ISO 9000 experiences of the same sample of organisations over a five year time period is examined in this paper. The responses to a questionnaire sent out at the end of 1999 to companies which had a reasonably long term experience with the ISO 9000 series quality system are analysed. These companies were ISO 9000 series certified before 1994 when the authors conducted their first survey on ...

INTRODUCTION ISO 15189 was a new standard published in 2003 for accrediting medical laboratories. We believe that some requirements of the ISO 15189 standard are especially difficult to meet for majority of laboratories. The aim of this article was to present the frequency of nonconformities to requirements of the ISO 15189 accreditation standard, encountered during the assessments of medical l...

Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard iso 9000. Implementing iso is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the research is fo...

According to IEEE, software quality is the degree to which software possesses a desired combination of attributes. Quality attributes have been of interest to the software community since 1970 and in the past few years this interest has increase. However, still is not clear how product quality should apply in the development process. The need to know what quality characteristics influence a spe...

background : quality management is one of the most effective strategies for improving health system performance in developed and developing countries. this research was a comparative study on quality management models in health system of several countries. the main goal of this study was to identify the most significant dimensions of quality management and propose appropriate model for health s...