One of the central issues in service engineering is how to understand human behavior for service quality control (QC). In this paper, we first briefly explain behavior measurement of employees and the visualization by using mixed-reality information sharing technologies. Next, we introduce several case examples of the applications in actual service fields such as a Japanese restaurant, nursing ...

BACKGROUND Many countries are introducing smaller, more home-like care facilities that represent a radically new approach to nursing home care for people with dementia. The green care farm is a new type of nursing home developed in the Netherlands. The goal of this study was to compare quality of care, quality of life and related outcomes in green care farms, regular small-scale living faciliti...

BACKGROUND Internationally, there are concerns about the quality of care in nursing homes. The concept of 'corporate culture' as an internal variable could be seen as the means to improve quality of care and quality of life for the residents. The aim of this article was to describe the nursing home culture from the staff's perspective and to include how the residents describe quality of care. ...

BACKGROUND There is a rapid increase in the population of the elderly globally, and Malaysia is anticipated to become an ageing nation in 2030. Maintaining health, social participation, reducing institutionalization, and improving quality of life of the elderly are public health challenges of the 21(st) century. Quality of life among elderly in Elderly Homes in Malaysia is under researched. Thi...

Overview The Gold Standards Framework in Care Homes (GSFCH) Training Programme is now the most widely used care homes’ training programme in UK end-of-life care. It can assist commissioners and care homes to meet their local and national quality targets. The key aims are to improve quality of care and collaboration with GPs and reduce hospitalisation. The programme has evolved over the last 5 y...

Objectives Disregarding the quality of nursing homes can affect the mental health of older people living there. This study aimed to determine the relationship between the designing and architecture of nursing homes with the residents’ mental health. Methods & Materials This research was descriptive-correlational. With purposeful sampling, we selected 158 elderly residents of the nursing homes ...

Despite comprising nearly 10% of the nation’s nursing home population, little is known about the quality of care provided by nursing homes located in rural Appalachia. However, anecdotal evidences suggests that the economic disadvantages associated with the Appalachian region may lead to higher concentrations of certain structural and organizational attributes previously shown to affect nursing...

We describe the racial segregation in U.S. nursing homes and its relationship to racial disparities in the quality of care. Nursing homes remain relatively segregated, roughly mirroring the residential segregation within metropolitan areas. As a result, blacks are much more likely than whites to be located in nursing homes that have serious deficiencies, lower staffing ratios, and greater finan...

PURPOSE The purpose of this paper is to study the appropriateness of applying "manufacturing sector" quality management strategies to residential care homes sector and to analyze its influence on the quality of care. DESIGN/METHODOLOGY/APPROACH Observation and in-depth interviews were conducted with 41 Spanish care home top and middle managers, consultants and employees. FINDINGS The qualit...