customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...

conclusions the results showed that the elderlies living in daycare centers had better qualities of lives physically and mentally. therefore, to improve their qualities of lives in two general physical and mental domains, items such as providing family communications inside or outside the nursing homes as well as planning to fulfill mental and psychological needs besides physical issues like mo...

abstract nowadays supply chain management has become one of the powerful business concepts for organizations to gain a competitive advantage in global market. this is the reason that now competition between the firms has been replaced by competitiveness among the supply chains. moreover, the popular literature dealing with supply chain is replete with discussions of leanness and agility. agile ...

objective: pelvic organ prolapse is a common disorder in women over the world and its general treatment is surgery. therefore it is important to consider if vaginal symptoms, quality of life and sexual function after surgery improve. the purpose of this study was to assess vaginal symptoms in women 3 months after surgery for pelvic organ prolapse. materials and methods: in this study 50 eligibl...

background: today’s healthcare organizations are challenged by pressures to meet growing population demands and enhance community health through improving service quality. quality function deployment is one of the widely-used customer- driven approaches for health services development. in the current study, quality function deployment is used to improve the quality of chemotherapy unit services...

objective: multiple sclerosis (ms) is a disease with a detrimental effect on functional status. the present study investigated the effect of a sexual therapy program on the quality of life (qol) of women with multiple sclerosis. method: women with multiple sclerosis and sexual dysfunction (n = 30) were selected, and were randomly assigned into the treatment (n = 15), or the control groups (n = ...

The New Lanchester Theory links Business Objectives to market share using a transfer function, known from Six Sigma and Quality Function Deployment (QFD). The transfer function can effectively be used for prioritizing new features for software products. However, it is not easy to define this transfer function. This paper presents current practices and new opportunities for software marketing th...