introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...

Background Quality of health services is one of the most important factors for delivery of these services. Regarding the importance and vital role of quality in the health sector, a concept known as “Clinical Governance” (CG) has been introduced into the health area which aims to enhance quality of health services. Thus, this study aimed to assess private and public hospitals’ readiness to impl...

The Regional Government of Malang City responds to the impact globalization with urgency digitizing communication media between government and its people. response aims establish a two-way relationship society. purpose this study was determine quality public services through social on Twitter account @PemkotMalang. This uses qualitative descriptive approach by analyzing data 3-month observation...

background: according to quality transformation of services during the time, the quality requirements and standards also change and recognition of these requirements and transformation process can assist in recognizing the quality dimensions of services. the aim of this research was to explain the transformation process, requirements and quality dimensions of services in hospitals.   methods: t...

as cited in the constitution of the islamic republic of iran, it's one of the responsibilities of the government to provide appropriate housing for the people of iran. the main aim of current study was to assess satisfaction rate of a mehr housing residents in fars province, southwest of iran. randomly selected heads of 100 households residents of abadeh mehr housing for at least 1 year were as...

BACKGROUND Managerial knowledge and skills as well as profound understanding of goals and objectives of management determine the effectiveness and efficiency in all areas of managerial activities. In particular, this applies to the quality of healthcare services, perceived as a compliance between the effects (of medical treatment) and the assumed relevant objectives (defined/desired health cond...

recent advances in wireless and mobile communications infrastructure are enabling governments to deliver and manage services to citizen efficiently and economically. mobile government provides this ability to governments. this paper presents the ggovernance approach in effective development of mobile government. the objective is reviews(identify and ranking) of public service concept (included:...