This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

Quality function deployment (QFD) is a customer-driven approach in processing new product developments in order to maximize customer satisfaction. Determining the fulfillment levels of design requirements (DRs) and parts characteristics (PCs) is an important decision problem during QFD activity processes for new product development. Unlike the existing literature, which mainly focuses on the de...

Companies pursuing extension of their activities and new companies in establishment phase are using various concepts and techniques to consider location decision, because location greatly a®ects both ̄xed and variable costs and on the overall pro ̄t of the company. This paper suggests a new use of quality function deployment (QFD) for facility location selection problem instead of applying it to ...

the quality function deployment (qfd) is a very helpful method to analyze the customer's desires with solutions of problems along a new design to generate high quality and competitive developed products to generate high quality and competitive ergonomic products and processes. this method employs a wide range of applications for translating customers’ needs into technical requirements to f...

Quality Function Deployment (QFD) is a popular planning method often used to transform customer demands/requirements into the technical characteristics of a new or improved product or service. In order to better capture (and represent) the multifarious relationships between customer requirements and technical characteristics, and the relative weights among customer requirements, in this study a...

0957-4174/$ see front matter Published by Elsevier doi:10.1016/j.eswa.2010.03.048 * Corresponding author. Tel.: +1 979 845 2230. E-mail address: [email protected] (B. Nepal). Understanding customer requirements and incorporating them into the conceptual vehicle design is the first step of automotive product development (PD). However, lack of quantitative data and undefined relationships between th...

The purpose of this paper is to improve service quality of freight forwarders and explore the quality function deployment (QFD) in terms of quality management technique. Freight forwarder business is mainly characterized by lower capital investment and entry barrier comparing with a shipping line. Freight forwarders usually work closely with shipping or airline companies as intermediary agent a...