Process capability indices show the ability of a process to produce products according to the pre-specified requirements. Since final quality characteristics of a product are usually interrelated to its previous amounts in earlier workstations, one need to model and consider the relationship among them to assess the process ca-pability properly. Hence, conducting process capability analysis in ...

background: according to quality transformation of services during the time, the quality requirements and standards also change and recognition of these requirements and transformation process can assist in recognizing the quality dimensions of services. the aim of this research was to explain the transformation process, requirements and quality dimensions of services in hospitals.   methods: t...

Purpose – The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty. This study posits that process quality and collaboration quality will significantly influence perceptions on satisfaction, since both considerations are expected to improve interactions between the organization and its custom...

Processes and methods used for software construction have a high influence on the quality of the resulting software product. Therefore, the research in the field of method engineering should be more focused on quality aspects. Due to this reason, we propose in this paper, process components for quality evaluation and quality improvement. These process components can be stored in a repository an...

To design potentially successful quality improvement (QI) interventions, it is crucial to make use of detailed breakdowns of the implementation processes of successful and unsuccessful interventions. Process evaluation can throw light on the mechanisms responsible for the result obtained in the intervention group. It enables researchers and implementers to (1) describe the intervention in detai...

This position paper presents arguments for including the properties of processes involved in various approaches to component-based software development in predicting system properties. It discusses how processes impact on system properties and relates the issues raised to standards that already address process and product quality. Although many standards still apply, CBD changes interpretations...

In quality control charts, the problem of determining the optimum process mean arises when the deviation of a quality characteristic in one direction is more harmful than in the opposite direction. The failure mode in these two directions is usually different. A great majority of researches in this area have considered asymmet-ric cost function for processes with single quality characteristics....

obtaining feedback timely, accurate and secure shopping process on the wheel equipped sepah can not only bring dynamism in the process, but most of the entries in the reform process to produce the desired results (without duplication). these attitudes are essentially a form of control and monitoring, as a standardized approach to defining and implementing them in many ways, contributed to the p...