Information Systems (IS) are integrated systems for providing information to support operations, processes, management analysis and decision-making functions in an organisation [1]. The IS area is characterised by rapid technical change and innovation. In recent years there has been a shift in IS from technological to managerial and organisational issues. This shift has led to increased interes...

Process improvement shares many characteristics with product development. Recognizing these similarities is important, but so is recognizing some of the crucial differences. It is vital to the success of improvement efforts to realize that process change entails cultural change. Numerous social and technical barriers must be overcome to effect lasting improvement. Ten patterns of successful sof...

In this paper the possibilities of improvements of an industrial process of subsequent pasteurisation were considered in a case study of a pasteurisation plant. The current process has extremely high operating costs, and the aim is therefore to consider the improvement possibilities and savings. Firstly the process was analyzed, and then possible measurements and calculations were provided. Sim...

This paper addresses software process improvement. In particular it reports on action research undertaken to understand the problems with software processes of a large Danish company. It is argued that in order to understand what the specific problems are we may, on the one hand, rely on process models like CMM or Bootstrap. On the other hand, we may also see the specific and unique features of...

To design potentially successful quality improvement (QI) interventions, it is crucial to make use of detailed breakdowns of the implementation processes of successful and unsuccessful interventions. Process evaluation can throw light on the mechanisms responsible for the result obtained in the intervention group. It enables researchers and implementers to (1) describe the intervention in detai...

..........................................................................................................................................I ACKNOWLEDGEMENT .................................................................................................................. II CONTENTS .....................................................................................................................