The impact of information technology on improving the productivity of knowledge and information-intensive work has been mixed. Prior research has primarily focused on the impact of IT spending on firm-level performance. To further this line of research, it is necessary to understand the operational and process-level changes, and isolate the impact of IT application usage on process-level capabi...

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The concept of process maturity proposes that a process has a lifecycle that is measured by the extent to which the process is explicitly defined, managed, measured, controlled and effective. A maturity model assumes that progress comes in stages, ultimately reaching an end goal. The supply chain maturity model is based upon concepts developed by Philip Crosby, who devised a maturity grid for t...

Different advances have been made in the development of software process improvement (SPI) standards and models, e.g. capability maturity model (CMM), more recently CMMI, and ISO’s SPICE. However, these advances have not been matched by equal advances in the adoption of these standards and models in software development which has resulted in limited success for many SPI efforts. The current pro...

The Capability Maturity Model Integration (CMMI) is a structured representation of software development processes that can support an organisation’s software process improvement (SPI) strategies. However, CMMI and SPI initiatives generally exhibit low levels of adoption and limited success. One of the major reasons for these shortcomings is that many organisations undertake SPI initiatives with...

Many books and articles have been written about the importance of business process management. However, in practice, improving business processes remains challenging. Therefore, business process maturity models (BPMMs) have been developed to assist organizations in their search for business process excellence (e.g. CMMI or OMG-BPMM). However, given their importance, a BPMM proliferation exists ...