This paper introduces t-OLM, an open learner model to investigate user trust in a range of learner model externalisations. It was found that, while sufficient levels of use were made to suggest user trust in an externalised learner model, the relationship between trust and perceived utility, perceived accuracy, and level of understanding of the model representations, is not straightforward.

This paper empirically explores customers’ trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers’ willingness to use Internet banking, which in turn have a positively i...

Purpose – The purpose of this paper is to consider the technology acceptance model (TAM) in the context of internet securities trading. It examines the antecedents of perceived usefulness and explores the role of trust and attitude of securities investors toward usage. The behavioural intention of investors to use the internet securities trading service is influenced by perceived usefulness, at...

Major nuclear accidents, such as the recent accident in Fukushima, Japan, have been shown to decrease the public's acceptance of nuclear power. However, little is known about how a serious accident affects people's acceptance of nuclear power and the determinants of acceptance. We conducted a longitudinal study (N= 790) in Switzerland: one survey was done five months before and one directly aft...

A person is said to be `trust responsive' if she fulfils trust because she believes the truster trusts her. The experiment we report was designed to test for trust responsiveness and its robustness across payoff structures, and to discriminate it from other possible factors making for trustworthiness, including perceived kindness, perceived need, and inequality aversion. We elicit the truster's...

Lack of trust in online companies is a primary reason why many web users do not shop online. This study proposes a model to explain how new customers of a web-based company develop initial trust in the company after their first visit. The model is empirically tested using a questionnaire-based field study. The results indicate that perceived company reputation and willingness to customize produ...

An increasing number of conventional retailers are acquiring e-commerce capabilities in addition to their physical outlets to compete with purely online retailers. It is thus of interest to retailers how trust is transferred from the offline channel to the online channel. This study adopts the social capital theory to examine the factors that influence online trust in multichannel retailers at ...

Despite the phenomenal growth of Internet users, the penetration rate of Internet shopping remains low. Previous works suggesting that the lack of trust is the major impediment stops consumers from building exchange relationships with Internet vendors. In this study, we synthesize the three theoretical perspectives of trust and perceived risk theory to develop an integrative model of consumer t...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...