Abstract This study empirically investigates the major factors that determine customer satisfaction in local government offices Japan by using three categories of questions. They referred to studies worldwide, especially expectancy disconfirmation model, SERVQUAL and subsequent methods emphasize customer’s direct experience. The on-site surveys were conducted at Kurose branch office Higashihiro...

BACKGROUND Acquired brain injury (ABI) occurs from various causes at different ages and leads to many different types of healthcare needs. Several Dutch ABI-networks installed a local co-ordination and contact point (CCP) which functions as a central and easily accessible service for people to consult when they have questions related to ABI. GOALS To explore the relationship between front/bac...

OBJECTIVES We assessed the impact of interpreter services on the cost and the utilization of health care services among patients with limited English proficiency. METHODS We measured the change in delivery and cost of care provided to patients enrolled in a health maintenance organization before and after interpreter services were implemented. RESULTS Compared with English-speaking patients...

OBJECTIVE To estimate the average number of outpatient visits, emergency department visits, and hospitalizations for injured patients. METHODS The Medical Expenditure Panel Survey Household Component of 1996 is a weighted sample designed to represent the United States population. For each episode of injury the average number of office visits or outpatient contacts, emergency department visits...

For electronic government initiatives to succeed, in addition to modernising the front office, attention should be also paid in order to streamline, reorganise and support the back-office processes of public administrations that provide public services to citizens. Furthermore, actions should be taken to limit the loss of critical knowledge assets during the life cycle of electronic government ...

BACKGROUND Clinicians cannot provide all recommended preventive services in a single office visit and must learn to prioritize. This skill is not overtly addressed in medical school. METHODS We designed a workshop to teach third-year medical students to prioritize preventive services during an office visit. In a prospective controlled trial, we compared performance on a standardized patient c...

The benefits, which can also be considered as incentives or drivers, of implementing mGovernment services, include increasing efficiency of government processing (back office) and services (front office). The focus of this study is on efficiency evaluation of mobile services (mServices) rendered by mGovernment, regardless of the type of the end-user, aimed at producing a simplified methodology ...

The present research is conducted to find out the services and facilities of tobacco companies in promotion of tobacco crop in Malakand division of Khyber Pakhtunkhwa, Pakistan. A multi-stage sampling technique applied for selection sample size. In this method, 135 tobacco growers were selected from fifteen villages of tobacco growers. The principle researcher interviewed selected respondents f...