The objective of the study was to examine how surface acting is used by middle managers to manage the emotional displays of executives in the health industry in Australia. The research was located within a social constructionist epistemology and the theoretical construct used to structure the study was surface acting. Data was generated through qualitative interviews with 49 middle managers. An...

Organizations have difficulty learning from rare and unusual events because of their inability to interpret these events. Because organizations develop habitual ways of interpreting events—often top down—they can easily miss the novelty of rare and unusual events, which prevents them from experiencing events “richly.” We propose a multilevel, multistaged model of organizational interpretation t...

Improving curriculum development practices in a technical vocational community college: examining effects of a professional development arrangement for middle managers Nabeel M. Albashiry, Joke M. Voogt & Jules M. Pieters To cite this article: Nabeel M. Albashiry, Joke M. Voogt & Jules M. Pieters (2015) Improving curriculum development practices in a technical vocational community college: exam...

in modern decentralised health systems, district and local managers are increasingly responsible for financing, managing, and delivering healthcare. however, their lack of adequate skills and competencies are a critical barrier to improved performance of health systems. given the financial and human resource, constraints of relying on traditional face-to-face training to upskill a large and dis...