The issue of web-site quality is tackled from the perspective of the ‘voice of the customer’. Quality function deployment (QFD) is adopted as a framework for identifying web-site qualities demanded by users, which are gathered through a quality workshop. From the workshop an instrument for assessing web-site quality is developed (WebQual) and tested in the domain of UK business schools. The res...

This paper presents a literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources. The origination and historical development of QFD, especially in Japan and the US, are briefly accounted first, followed by a partial list of QFD organizations, softwares, and online resources. Then a categorical anal...

Quality function deployment (QFD) is applied to university education system in this paper. It discusses in detail the various aspects and tools associated with QFD. Now a day’s employment competition is fiercer because of global economic crisis. So how to design education program for improving undergraduate competitiveness is focused. QFD theory is applied to education program design for satisf...

The quality of mobile services in the mobile and wireless world is ultimately judged in terms of customer satisfaction. This is particularly true for the third generation (3G) and beyond multimedia mobile services which should meet or exceed customer expectations. In this study Quality Function Deployment (QFD) is used for the first time as a quality improvement approach for building customers’...