In this paper we describe how software processes can be supported using knowledge management, concentrating on the creative m a n ual tasks performed by d e v elopers. The main support needed by d e v elopers is the availability of the knowledge about the development processes relevant to their task. As a result, software process modeling can be considered as a knowledge management t a s k. The...

6 Managerial implications – knowledge management applied in innovation processes _______ 9 6.1 Creating promising ideas______________________________________________________ 9 6.2 Developing powerful inventions _______________________________________________ 10 6.3 Launching successful innovations______________________________________________ 10 6.4 Generating innovative impulses ______________...

customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...

with the development of internet of things (iot) technologies in recent years, the development of knowledge management systems based on them, as well as the role of these systems in different organizational areas such as staff performance management should be considered. the objective of this study is to design an application based on the iot, and analysis of its role in staff performance impro...

Enhancing organizational Knowledge-Intensive Business Processes (KIBP) for gaining competitive advantages is often performed through Knowledge Management (KM) initiatives. These KM initiatives aim at developing organizational KM infrastructure of KIBP, starting from knowledge audit that is a necessary first step in any KM initiative. Current knowledge audit methods address either technological-...

In this article we tested a process-knowledge allocation (PKA) method on real knowledge intensive process. PKA method is based on optimal balance between employee knowledge structure and process structural indexes (degree of process lean-ity). We found out that is useful in knowledge intensive processes like new product development (NPD) process to reorganize it with activity cutting principle ...