There is a growing recognition in the business community about the importance of managing knowledge. Some organizations have taken initiatives to understand and manage this critical resource. Major organizations have appointed chief knowledge officers (CKOs) and chief learning officers to formally initiate and cultivate KM activities in their organizations. In spite of these initiatives, the bu...

In the modern business context, the capacity of generating knowledge and innovations has been seen as a critical factor for the achievement of sustained competitive advantage. Although, in the literature, such capacity is often attributed to organizations themselves, it is their employees that ultimately are responsible for creating and disseminating knowledge that will be the basis for innovat...

In this paper Description Logics are presented as a suitable formalism to model the CBR life cycle. We propose a general model to structure the knowledge needed in a CBR system, where adaptation knowledge is explicitly represented. Next, the CBR processes are described based on this model and the CBR system OoFRA is presented as an example of our approach.

Networks of organizations improve the competitiveness of its member companies. Computer applications can make the competencies of organizations more visible to encourage companies to find matching costumers, suppliers, or cooperation partners. Business Finder (BF) is a tool for improving mutual awareness among small and medium enterprises (SME) in regional networks. BF is based on text matching...

The Experience Factory (EF) is an infrastructure designed to support experience management (e.g., the reuse of experience) in software organizations. It supports the collection, processing, management, analysis, and dissemination of experiences made on the job. One key issue of experience management is the aggregation of these documented experiences into more valuable patterns and laws. In this...

Knowledge transfer in organization is the process through which one organizational unit is affected by the experience of another. Transferring knowledge, whether at the individual, group, product line, department, or division level, is usually a laborious, time consuming, and difficult task to achieve. The determinants of successful knowledge transfer, which in turn leads to higher organization...

The focus of this paper is ontology-based knowledge management in the framework of a mobile communication and information system for rescue operation management. We present a novel ontology data service, combining prior domain knowledge about large-scale rescue operations with dynamic information about a developing operation. We also discuss the integration of such a data service into a service...

In the context of corporate business intelligence, the use of OLAP (On-Line Analytical Processing) tools constitutes a fundamental step to improve decision making and to create new knowledge. To help systematization and capture of the reasoning that happens during decision processes, this paper describes a computational environment to complement OLAP tools functionality, called AMPA (the initia...

Knowledge-intensive activities can typically not be modeled sufficiently by classical, static process models and workflows. To enable a process-oriented knowledge management approach under these circumstances, the concept of weakly-structured workflows has been developed. This approach integrates process modeling and workflow enactment and facilitates active information support in dynamically c...