IT security issues and outsourcing of business processes are common but largely disjoint themes in the literature; common consideration is rare even though information security risk becomes a shared risk both through IS-based processes at outsourcing partners and potentially tightly-integrated IS systems. This paper explores this lack of an integrated model combining IT risk management view wit...

Increasing numbers of security incidents such as malware or hacker attacks prompt companies to spend billions of dollars on protecting their information systems. In this context IT risk management (ITRM) has become an important organizational function to control internal and external risks associated with IT. Much effort has been put on mitigating IT risks by means of physical, procedural, and ...

The main objective of this research project is to evaluate the extent to which business communication could contribute to an effective IT service management. In addition, this project intends to clarify the entire role of business communication in terms of organizing the information technology into the value chain of IT service providers. Two research questions are derived from the research mod...

information technology is a critical tool for companies to achieve the competitive advantage and organizational innovation. it capability provides an appropriate opportunity for retailers to improve their relationships with customers and progress firms’ performance. comes with advances in technology, retail industry by using information technology has changed its business process from tradition...