Employee-customer-profit(ECP) chain is one of the guidelines for organizations‘success in their life cycle. Strong relationships have been found betweenemployees' attitudes and behaviors, employees' behaviors and customers'impressions, and customers' impressions and revenue growth. Out of this chain,there are some factors that can influence the processes through which these factorsinteract. One...

Through the mediation of innovative capability, this study intends to determine degree and direction influence knowledge management work environment on performance Pokdarwis in village Kerangan. Quantitative research was used study. In study, population sample were 35 persons Keranggan who aware tourism. Questionnaire-based data collection methods. PLS-SEM is analysis tool. The findings show th...

By focusing on today’s highly competitive and rapidly changing business environment, this study theorizes how organizations can create their dynamic capability from the utilization of information technology (IT) resources. The organizational exploitation and exploration perspective is adopted as the central theoretical basis of this study. A reflection on the exploitation and exploration of org...

The purpose of this research is to identify the process of knowledge transfer and to examine the role of IT human capability in the knowledge transfer in IT outsourcing situations. To do this, a research model of knowledge transfer process was built for both of client and vendor sides and tested using the survey data from both of clients and vendors. It is found that IT human capability is cruc...

Drawing upon the resource-based theory of IT business value research, a firm’s ability to effectively integrate and deploy IT resources in combination with other resources, can create unique competitive advantage and intangible assets for a company. This study aims to investigate the impact of IT governance on IT capability, and the effects of both IT governance and IT capability on firms' sust...