Previous research hardly investigates how externally focused competitive strategies can be bridged with internal focused IT processes (i.e. crossdomain alignment). In view of this gap, we aim to shed light on the relationship between five archetypical IT management profiles and six IT business value domains that we derived from literature. Building on prior literature, we propose that each IT m...

The history of Information Systems (IS) as a discipline has been accompanied by vigorous debate on how, and indeed whether, IT investments contribute to improving organisational performance and hence in delivering value to the organisation. A number of models have been put forward to describe the relationship between IT expenditure and business value. This paper considers one such model, the pr...

Different IT asset classes generate business value consistent with the strategic goal of that asset class. While transactional IT systems contribute to process efficiencies, informational IT systems generate insights and contribute to informational benefits. We argue that the complementary interactions between these two classes of system make up a new system which is capable of generating firm-...

The research reported in this paper examines how business value is being created and delivered by IT in large private organisations in Australia. The critical organisational governance and management activities and practices that contribute significantly to business value were identified and described, using a process model of Soh and Markus (1995) as a lens by which CIO statements were organis...

Present commercial software packages (such as ERP) have incorporated management insights, industry solutions, and best-practices to facilitate IT-business alignment. However, poor alignment of IT-business still exists on a large scale in practice. In this study, we investigate the notion of IT-business alignment from a managerial perspective and argue that, in addition to the four well-studied ...

A common and critical dilemma confronting enterprises today is how to ensure that they realize more value from their large-scale investments in IT and IT-enabled change. This article describes the choices made by the Dutch airline KLM to more fully engage its business managers in the governance of IT and the change-agent role played by a new CIO Office. The article identifies the benefits achie...

Recently, the Resource-based View (RBV) attracts more attention in IT business value research, as it serves as a theoretical framework for the identification of IT resources impacting firm performance. Although numerous empirical studies applying the RBV can be found, systematic research structuring the obtained knowledge is hardly available. Therefore, the authors conduct an evidence-based lit...