Success factors for measurement programs as identified in the literature typically focus on the ‘internals’ of the measurement program: incremental implementation, support from management, a well-planned metrics framework, and so on. However, for a measurement program to be successful within its larger organizational context, it has to generate value for the organization. This implies that atte...

Measurement of entire supply chain performance is an important issue, because it allows for ‘tracking and tracing’ of efficacy and efficiency failures and leads to more informed decisionmaking with regards to chain organization. The ultimate aim of implementing a performance measurement system is to improve the performance of the organization. If supply chains can get their performance measurem...