Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

the aim of this research was to examine the effects of pettlep-based imagery compared to more traditional imagery on learning badminton short service (backhand). for this purpose, 45 male students (age 12-14 years) were non-randomly selected and divided into three groups of 15 students each (they were beginners). the groups exercised in the following way: first group performed pettlep-based ima...

considering the importance of quality services, the study attempted to analyze the quality of municipal services strategy in yazd. the population of this study, including all client of the area three municipality .of yazd city from this population, 111 clients were selected to answer the questionnaire. content validity of the questionnaire was confirmed by experts point of views and the reliabi...

in our country, student transportations’ security and driving accidents statistics for students is one of the major concerns for relevant organizations such as educational organization. in current year, a system, was named sepand, was formed in city taxi driver :::::::union::::::: by educational organization, naja traffic and city taxi driver :::::::union:::::::. in this systems’ plan, basis on...

in developed countries, improvement has been made in service providing industries along with the improvements made in quality assurance and management skills and systems in the domain of manufacturing industries. unfortunately, in developing countries, primary needs have led these countries to focus their attention illogically and solely on production and they disregard the quality of services....

innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...

human forces is training is a beneficial investment while its effects have a leading role on optimized development and nourishment of related enterprises and community general improvement. research main goal is studying and evaluating oem model dimensions in zones in-service training of qom pedagogy. so, research model changed according to our population features, then data was gathered and got...

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

The infrastructure of the electricity grid and super grid system in the hitherto industrialized world was to a large extent built up in the decades following World War II with a peak in investments around 1960-1980. This means that the flotilla of power transformers is now starting to reach projected lifetime of around 40 years. During the last couple of decades there has also been an ongoin...

innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...