Tourism industry is regarded as the star in the 21st century, the reasons are not only creating the opportunities for employment, but also earning foreign exchange with significant benefits. Moreover, tourism industry plays an important role on the local economical society developement . According to Tourism Bureau with the statistical data, all the employees of the tourist hotels in Taipei cit...

Despite extensive research on service quality and its consequences, there is still a lack of empirical research examining these variables in the context of resort hotels. In fi lling the gap, this study aims to assess service quality as determinant of customer satisfaction and resulting behavioural intentions in the context of Malaysian resort hotels. Based on the literature review, this study ...

This paper establishes if using a comment card provides a reliable form of feedback regarding customer satisfaction in hotels. This exploratory study was conducted at the Jumeirah Beach Hotel-Dubai, UAE. They are a convenient way for guests to complain, make suggestions and praise. Managers use this input to make quick fixes and comfort distraught guests. The trouble is that hotels depend on co...

Considering the rapid growth of internet service in recent years, its quality plays an important role in such environment. The aim of this study is to evaluate and rank selected hotels offering electronic services (e-services) by integrated approach of Webqual and fuzzy analytic hierarchy process (FAHP). For this purpose, the validity of Webqual model has been investigated and a model has been ...

Statistics from the Taiwan Tourism Bureau (TTB) state that travelers to Taiwan in 2006 spent an average of 44.74% of their daily spending at hotels. Thus, the quality of services and the level of operational performance at hotels is key to the rise or fall of the tourism industry. Hotels in Taiwan can be divided into two groups: general and international tourist hotel (ITH). Between 1992 and 20...

Society is increasingly concerned with declining wild bee populations. Although most bees nest in the ground, considerable effort has centered on installing 'bee hotels'--also known as nest boxes or trap nests--which artificially aggregate nest sites of above ground nesting bees. Campaigns to 'save the bees' often promote these devices despite the absence of data indicating they have a positive...

In recent years, what has become known as collaborative consumption has undergone rapid expansion through peer-to-peer (P2P) platforms. In the field of tourism, a particularly notable example is that of Airbnb, a service that puts travellers in contact with hosts for the purposes of renting accommodation, either rooms or entire homes/apartments. Although Airbnb may bring benefits to cities in t...

By Pongsak Hoontrakul Sasin of Chulalongkorn University, Bangkok, Thailand and Sunil Sahadev Indian Institute of Management, Kozhikode, India & Sasin of Chulalongkorn University, Bangkok, Thailand First Draft : June 2004 Current Draft : December 15, 2005 ABSTRACT The information and communication technologies are revolutionizing the hospitality sector over the years. This study looks at the pro...