In service quality evaluation we have to treat data having different kinds of scales. In order to obtain a measure of the service quality level a conventional ordinal rating scale for each attribute of a service is used. Moreover additional information on the customers or on the objective characteristics of the service is available (interval, ordinal and or categorical scale). In the latter the...

Background The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context.   Methods Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...

this study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. to assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. finding of this study showed that participants form their service quality perceptions based on their evaluations of 4...

background: service quality is perceived as an important factor for developing patient's loyalty. the aim of this study was to determine the hospital service quality from the patients' viewpoints and the relative importance of quality dimensions in predicting the patient's loyalty. methods: a cross-sectional study was conducted in 2010.the study sample was composed of 943 patients selected from...

background the main purpose of this study was to identify factors that influence healthcare quality in the iranian context.   methods exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in iranian hea...

1. ISO and QS introduced 2. The ISO and QS process: Levels, classifications, tiers, 9000-9004 3. ISO 9000 based requirements, QS focus 4. Launch systems for quality 5. Fundamental launch definitions, classifications, phases 6. The service function 7. Service as an upstream management function--value added 8. Capacity, SOP and other synchronous relationships to Kaizen in service 9. Understanding...

 The future of cloud computing: an HP Labs perspective Prith Banerjee, Cullen Bash, Rich Friedrich, Patrick Goldsack, Bernardo A. Huberman, John Manley, Lueny Morell, Chandrakant Patel, Partha Ranganathan, Martina Trucco, Alistair Veitch HP Laboratories HPL-2010-192 cloud computing, data center, energy management, systems, architecture, storage system, social computing The key elements require...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...