Stereotype-confirming biases are well documented in the social psychological literature. However, motivations to disconfirm social stereotypes may be more influential for unprejudiced individuals. Three experiments are presented that test the hypothesis that extremely unprejudiced people exhibit a bias toward stereotype disconfirmation. Experiment 1 investigates stereotype disconfirmation in in...

The aim of this paper is to evaluate expectation and satisfaction of Hindu pilgrims at Naina Devi Shrine situated in the north-western Indian state Himachal Pradesh. This has been done following the Expectancy Disconfirmation Theory. There are twnety attributes under eight different aspects selected for the measurement of expectation and satisfaction of pilgrims. This study also provides a pict...

People's risk perceptions can have powerful effects on their outcomes, yet little is known about how people respond to risk information that disconfirms a prior expectation. We experimentally examined the affective, cognitive, and behavioral consequences of expectation disconfirmation in the context of risk perceptions. Participants were randomly assigned and then prompted toward either a high ...

Aiming to understand the field of customer satisfaction under the electronic commerce context in recent years, a sample of 565 papers on e-commerce customer satisfaction included in Web of Science ( SCIE, SSCI, A&HCI) published during 1993-2013 were analyzed with CiteSpaceII software to reveal the research focuses and frontiers of the field. The results show that the theories of expectancy-disc...

this study aimed to identify and test expectancy motivational model as a theoretical framework to explain the reasons motivating expected information consumer’s behavior for the selection and use of document delivery services of shahid chamran university, ahvaz. in this study, explanatory survey method was used. in order to test the hypotheses and analysis of model’s data, covariance structural...

Bitner (1990) Attribution Theory and Expectation Disconfirmation Theory Offline Service Failure Unidimensional Failure Construct Dissatisfaction Field experimental study involving 145 participants respectively • Consumers are likely to be dissatisfied when they deem that the service provider exercise greater control over the cause of a service failure, and when the failure was recurring vis-à-v...

A system making optimal use of available information in incremental language comprehension might be expected to use linguistic knowledge together with current input to revise beliefs about previous input. Under some circumstances, such an error-correction capability might induce comprehenders to adopt grammatical analyses that are inconsistent with the true input. Here we present a formal model...