The service encounter occurs whenever a customer interacts with a company personally or through technology through, for example, the Internet, e-mail, or telephone. Nowadays, customers frequently initiate the encounter as, for example, inquiries, information searches, and complaints are conveniently performed online. This article explores the role of digital service encounters on customer perce...

Solar photovoltaic technologies have for some time been promoted as a cost effective means of rural electrification in developing countries. However, institutional structures resulting in poor maintenance have adversely affected the sustainability of past solar projects. In Fiji, the Renewable Energy Service Company (RESCO) program is the latest attempt to promote solar-based rural electrificat...

current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...

Introduction: The carbon cap and trade mechanism (CCTM) is forcing companies to reduce emissions. Due financial technical constraints, manufacturers responsible for recycling remanufacturing begin seek embedded services from energy service (ESCOs), marking the emergence of low-carbon supply chains. purpose this paper explore role in chains lowering manufacturer’s emissions maintaining economic ...

using energy as a weapon, the new russia seeks to reconstruct its empire. the russian government has declared an economic model since 2001 entitled rationalization which has been implemented by the putin's government. state ownership especially concerns the oil industry which was expanded by confiscating the yukas company's properties and gazprom's procurement of the apple oil co...

In-service education programs have provided the professional development level of companies' employers, in the high quality form. The applying of in-service education programs has been a key component of professional development process for staff agro-industry Company. The study is utilized experimental Solomon four group designs to determine the impact of in-service education programs on agro-...

In this paper we propose a multi-objective mathematical model to aid the marketing team of a company in customer service marketing. Customer reflects to the services provided by a company, and the reflections affect the profit of the company. Thus, the services can be evaluated by the customers to imply the company's performances. First, the services are purified based on the opinions of th...

Food contact materials (FCMs) are intended to be in contact with food during production, handling or storage. They are one possible source of food contamination, because chemicals may migrate from the material into the food. More than 6000 FCM substances appear on regulatory or non-regulatory lists. Some of these substances have been linked to chronic diseases, whilst many others lack (sufficie...

Considering the impact of battery leasing service and swapping on vehicle supply chain operation mode, a with manufacturer asset company is investigated. Decision models are formulated in three cases: (a) both services provided by manufacturer; (b) company; (c) company. The optimal decisions for cases derived compared. results show that: (1) When increasing time cost coefficient smaller, it adv...